Client Experience

Why so little focus on Client Experience?

Few would argue some really key business tenets: It is harder to acquire a customer than keep one. It takes a long time (sometimes years) for customers to become profitable. The best salesperson you could ever have is your (happy) customer. I could go on for pages! Before looking at how to please your client,…

Travelabulous is Alive!

Travelabulous is Not Dead

Ok, so nobody has¬†asked that question. I should explain. I was reading an old blog post from Paul Graham last week. The topic was, “How Not to Die.” Graham delivered the message as a speech¬†at a Y-Combinator summer dinner back in 2007. Two sentences jumped out at me: “For us the main indication of impending…

Organ Donation Stats Europe

The Power of Default

In the spirit of personal growth and self-improvement, I have been taking a few courses on Coursera, which I highly recommend. This week I started one titled, A Beginner’s Guide to Irrational Behavior by Dan Ariely, a professor at Duke University. I am completely intrigued by how irrational people’s decisions are – especially in a…