Love and Magic

Love and Magic

One thing I have always observed to be true is that the most successful people can do two things exceedingly well: Know the small amount of things that are truly important. Have an unrelenting focus on those things. I believe this applies regardless of profession, job, relationships… well, it applies everywhere. Now why is this?…

Client Experience

Why so little focus on Client Experience?

Few would argue some really key business tenets: It is harder to acquire a customer than keep one. It takes a long time (sometimes years) for customers to become profitable. The best salesperson you could ever have is your (happy) customer. I could go on for pages! Before looking at how to please your client,…

Travelabulous is Alive!

Travelabulous is Not Dead

Ok, so nobody has asked that question. I should explain. I was reading an old blog post from Paul Graham last week. The topic was, “How Not to Die.” Graham delivered the message as a speech at a Y-Combinator summer dinner back in 2007. Two sentences jumped out at me: “For us the main indication of impending…

Communicating

Communication is Really Hard!

When I say communication is hard, I mean all communication is hard. It could be in a loving relationship of two people, parents and their children, or between business partners. And, it is really hard even when all parties share a common set of values and beliefs. If they don’t – yikes! I read blogs and…